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Trust & safety

Commitments we can be held to.

What we promise about inventory, money, data and duty of care — and how each promise is enforced.

Live-only inventory

Every fare, rate and quote shown here originates from a live supplier response at the moment you search. We do not generate illustrative, cached-as-live or placeholder inventory. When a supplier is unavailable, the platform reports the failure instead of substituting content.

Payments

Card and wallet payments are processed by regulated payment providers over TLS. Card numbers are never stored on Worldway infrastructure. Wallet top-ups are verified server-side against the provider before a balance is credited, and every movement is written to an immutable ledger.

Access control

Accounts are role-based. Customer, agent, corporate, admin and super-admin capabilities are separated, roles are stored server-side in a dedicated table, and every privileged action is verified on the server — never from browser state. Row-level security scopes each record to its owner.

Identity & compliance

Agents, corporate accounts and high-value transactions pass KYC review before activation. Verification documents are stored with restricted access and retained only as long as regulation requires.

Duty of care

Travellers in trip reach a specialist at any hour. Disruption alerts, rebooking support and medical or security escalation are handled by the same desk that made the booking.

Reporting a concern

Security researchers and travellers can report vulnerabilities or safety concerns through our contact desk. We acknowledge reports within one business day.